Updated as of December 6, 2020
The Terms and Conditions (“Terms & Conditions”) below will apply to the use of the following digital services (collectively, the “Digital Services”): (i) this website (https://altitudetrampolinepark.com) and other websites that we manage or own (collectively, the “Websites”), (ii) any software applications made available by us for use on or through computer and mobile devices (the “App(s)”), and (iii) any other digital communications or content that we may publish that link to these Terms & Conditions, including advertisements that we may place on third-party websites such as social media pages. The Digital Services are managed by Altitude Trampoline Park - Holyoke (“we” and “us”).
YOUR ACCESS OR USE OF ANY PORTION OF THE DIGITAL SERVICES CONSTITUTES YOUR UNCONDITIONAL CONSENT TO FOLLOW AND BE BOUND BY THE TERMS & CONDITIONS AS MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME BY US. IF YOU DO NOT AGREE TO ANY PORTION OF THESE TERMS & CONDITIONS, YOU ARE NOT PERMITTED TO USE OR ACCESS THE DIGITAL SERVICES.
All references to “you” or “your” in these Terms & Conditions mean the person who accesses or uses the Digital Services in any manner, and each of your heirs, assigns, and successors. If you use the Digital Services on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that entity to these Terms & Conditions.
These Terms & Conditions will describe a number of important provisions in greater detail below, but before we get started, we want you to understand that these Terms & Conditions:
*** Each Altitude Trampoline Park® is independently owned and operated.*** We are the exclusive owner and operator of the Holyoke, MA location (the “Local Park”). We have obtained the right to operate the Local Park from the franchisor of the “Altitude Trampolines Park®” system and its affiliates (“Franchisor”). Franchisor may own certain intellectual property rights in the Digital Services and is therefore a beneficiary to some of these Terms & Conditions, but the Franchisor does not own or operate the Local Park or manage the Digital Services. Franchisor is not responsible for any operations or liability arising from the Local Park and/or the Digital Services. If you have any issues with the Local Park and/or the Digital Services, including relating to services, support, facilities, reservations, complaints or other operations, please contact us at:
The Digital Services and their contents are intended solely for your own individual, non-commercial use. In addition, you agree not to: (a) use or access the Digital Services for any purpose that is unlawful or prohibited by the Terms & Conditions; (b) use or access the Digital Services in a manner that could damage, disable, overburden, or impair any servers or the networks connected to any servers; (c) interfere with any third party’s use and enjoyment of the Digital Services; or (d) attempt to gain unauthorized access to accounts, computer systems or networks connected to any of our servers through hacking, password mining or any other means.
You understand that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet. You agree that it is your responsibility, and not ours, to obtain and use third party software products that support encryption and other security protocols compatible with such protocols (if any) that may be used by us or Franchisor from time to time in connection with the Digital Services.
The Digital Services may direct you to third party websites, software, tools or applications. Neither we nor Franchisor are responsible for examining or evaluating the content or accuracy and neither we nor Franchisor warrant and will not have any liability or responsibility for any third-party websites, software, tools or applications, or for any other materials, products, or services of third parties. Neither we nor Franchisor are liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites, software, tools or applications accessible from the Digital Services. Please review carefully the third-party’s privacy policies and terms and conditions and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
The Digital Services may allow you to buy tickets, make a reservation, or book an event at the Local Park (each a “Booking”). Each Booking will be subject to all prices, restrictions and inclusions specified on the Digital Services at the time you make it, but if there is a conflict between any of that information and the information in these Terms & Conditions, these Terms & Conditions will govern. Unless otherwise indicated on the Digital Services when you make the Booking, all Bookings are non-refundable and non-transferrable to any other person or any other location. Some Bookings may also require you to visit the Local Park, talk to a representative of the Local Park, or take other intermediate steps to complete the Booking, such as presenting a valid form of identification or payment. All Bookings and access to any Park are strictly conditioned on you and all other attendees signing a participant liability waiver.
While we try to provide up-to-date information regarding availability at the Local Park on the Digital Services, availability is subject to change at any time.
Please contact us at (413) 322-8490 and firstname.lastname@example.org. for any specific questions about any Booking for the Local Park. We make no representations or warranties regarding availability of any services at the Local Park.
You may be asked to create an account and/or login to the Digital Services to take advantage of certain features, such as making an online Booking (a “Digital Account”). If you choose to make a Digital Account, you will be exclusively responsible for: (i) maintaining the confidentiality and security of your password(s), including properly logging out of the Digital Account when you are finished using it; (ii) immediately notifying us of any loss or any unauthorized use of your password(s) or Digital Account(s) or any other breach of security that you know or suspect; and (iii) requesting, disclosing and using the passwords solely as required to use the Digital Services in accordance with these Terms & Conditions.
You may be able to access a website from the Digital Services that gives you the ability to submit a job application for the Local Park or find other information about the job openings at the Local Park. We are solely responsible for: (i) verifying any applicant information; (ii) advising you with respect to its employment, hiring or recruitment policies in general or any hiring or employment decision in particular; and/or (iii) determining of the legality of any questions asked, or the type of information requested of, applicants via the Digital Services. You are solely responsible for the form, content and accuracy of any resume or other information that you submit. Franchisor has no responsibility or control over employment matters at the Local Park.
As a condition of your right to use the Digital Services, you represent that you are of legal age to enter into a binding contract and that you are not a person barred from accessing the Digital Services under the laws of the United States or any other country. You represent and warrant that any information you post or provide to us by means of the Digital Services, including as part of any enrollment or application form or to gain access to the Digital Services, is truthful, accurate, not misleading and offered in good faith.
We reserve the right to modify or discontinue all or any portion of the Digital Services with or without notice to you. We will not be liable if we choose to exercise this right. You acknowledge and accept that neither we nor Franchisor guarantee continuous, uninterrupted or secure access to the Digital Services, or that operation of the Digital Services will be error free. You understand that usage of the Digital Services may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
We and/or Franchisor will have the right to terminate your access to and use of the Digital Services immediately if we and/or Franchisor believe that your conduct fails to conform with the Terms & Conditions, or for any other reasonable reason, in our and/or Franchisor’s sole discretion. We and Franchisor also reserve the right to investigate suspected violations of the Terms & Conditions, including any violation arising from any submission, posting or e-mail you make or send to the Digital Services. Upon notification to you that your access to the Digital Services is terminated, you agree that you will immediately discontinue use of the Digital Services.
Unless otherwise explicitly specified, all materials that are included in or are otherwise a part of the Digital Services are copyrights, patents, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Franchisor or by third parties who have licensed their materials to Franchisor and are protected by U.S. and international intellectual property laws. The compilation (i.e., the collection, arrangement and assembly) of all materials on the Digital Services are the exclusive property of Franchisor and are protected by U.S. and international copyright laws. No material from any portion of the Digital Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. The use of any tools, programs, robotic algorithms or products to automatically download or “spider” the Digital Services or any of the pages of the Digital Services infringes on Franchisor’s copyrights. Do not use any such tools or products on or in connection with the Digital Services.
You will not adopt or use any names, slogans, trade names, trademarks, service marks, e-mail addresses, URLs, meta-tags, key words, search descriptions or the like that are the same as or confusingly similar to the trademarks, trade names, logos, color schemes, service marks, slogans, and similar means of identifying products or services displayed on any of the Digital Services, including without limitation, any variation of the terms or phrases “Altitude” or “Altitude Trampoline Park” (collectively, the “Marks”). Without Franchisor’s prior written consent, you will not submit or maintain any information submitted to search engines which incorporates any content from the Digital Services, the Marks, our copyrighted materials or any marks that are confusingly similar to the Marks. You acknowledge that you do not acquire any ownership or license rights by virtue of downloading the Marks or copyrighted material from the Digital Services. All rights not expressly granted under these Terms & Conditions are expressly reserved to Franchisor.
Unless otherwise explicitly specified on the Digital Services, the information on all of the Digital Services is intended solely for use and access by persons residing in the United States. We control and operate the Digital Services from offices located in the United States and make no representations or warranties that the information, products or services contained on the Digital Services are appropriate for use or access in other locations. Anyone using or accessing any of the Digital Services from other locations does so on his or her own initiative and is responsible for compliance with local United States laws, if applicable.
We and Franchisor reserve the right to change, modify, amend and/or update the Terms & Conditions at any time with or without prior notice to you. Your use of the Digital Services following any such changes, modifications, amendments and/or updates constitutes your unconditional agreement to follow and be bound by the Terms & Conditions as so changed, modified, amended and/or updated. You are responsible for reviewing the Terms & Conditions each time you use or access any portion of the Digital Services.
Use of certain features on the Digital Services might be limited and/or require registration. Should registration be required for the use of such features, we and/or Franchisor will review and determine, in our sole discretion, whether to accept your registration. We and/or Franchisor will have the right, in our sole discretion, to refuse or restrict anyone from access to the Digital Services at any time and for any reason. Upon your registration, you may select your user ID and password (collectively “Password”) for access to and use of the applicable portion of the Digital Services. When registering for your Password, you must provide accurate and complete information.
We and/or Franchisor reserve the right to require you to periodically change your Password. You agree to use your best efforts to maintain the security of your Password. You shall not disclose your Password to anyone else, and you shall not use anyone else’s Password. You agree to notify us immediately about any unauthorized use of your Password or any breach of security. You further agree that neither we nor Franchisor are responsible for your failure to comply with these requirements or any loss or damage arising out of, or related to, your use of your Password by you or anyone other than us and/or Franchisor.
THE DIGITAL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER WE, FRANCHISOR NOR ANY OF OUR RESPECTIVE AFFILIATES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE DIGITAL SERVICES OR THE INFORMATION INCLUDED ON THE WEBSITES OR THE APPS. WE, FRANCHISOR AND OUR RESPECTIVE AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUS. NEITHER WE, FRANCHISOR NOR OUR RESPECTIVE AFFILIATES MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE FUNCTIONS CONTAINED IN THE DIGITAL SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE DIGITAL SERVICES OR THE SERVER THAT MAKES THE DIGITAL SERVICES AVAILABLE ARE FREE FROM ANY HARMFUL COMPONENTS INCLUDING VIRUSES. NEITHER WE, FRANCHISOR NOR OUR RESPECTIVE AFFILIATES MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION ON THE DIGITAL SERVICES IS ACCURATE, COMPLETE, CORRECT, ADEQUATE, USEFUL, TIMELY, RELIABLE OR OTHERWISE. YOU ACKNOWLEDGE, BY YOUR USE OF THE DIGITAL SERVICES, THAT YOUR USE IS AT YOUR SOLE RISK.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US, FRANCHISOR AND ALL OF OUR RESPECTIVE AFFILIATES AND AGENTS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO (I) YOUR USE OF THE DIGITAL SERVICES AND/OR (II) YOUR BREACH OF ANY OF THE PROVISIONS OF THE TERMS & CONDITIONS.
All remarks, suggestions, ideas, graphics, or other information communicated by you through the Digital Services in any way (collectively, the “Submission(s)”) will forever be the property of Franchisor and you waive all of your rights therein provided that you will continue to be responsible for the content of any Submission(s) including, without limitation, any indemnification obligations related to such Submission(s). Neither we nor Franchisor will be required to treat any Submission(s) as confidential (unless required by law) and will not incur any liability as a result of any similarities that may appear in future operations. Without limitation, Franchisor will have exclusive ownership of all present and future existing rights to the Submission(s) of every kind and nature everywhere and will be entitled to use the Submission(s) for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission(s). Franchisor and we retain the right to review, edit or delete from the Digital Services any Submission(s) which Franchisor or we in our sole discretion considers illegal, offensive, in violation of a third party right or otherwise inappropriate.
You agree that you will not use any of the Digital Services to transmit or make available any content that:
You further agree not to use the Digital Services to:
Without limiting any of the other disclaimers found in these Terms & Conditions in any way, you expressly agree that neither we nor Franchisor are responsible for, and have made no representations or warranties of any kind about, any Submissions to, on or through the Digital Services.
In connection with your use of the Digital Services, you consent to us and/or Franchisor recording any communication, electronic or otherwise, between you and us and/or Franchisor and retaining any information and data you submit while using the Digital Services. In using the Digital Services, you may be permitted to communicate electronically with us and/or Franchisor by sending email; however, you acknowledge and agree that only general information or inquiries may be submitted to us and/or Franchisor via email and any other submissions or communications on or through the Digital Services may be submitted only in accordance with the express instructions set forth on the Digital Services for such submissions or communications. Please do not send any time-sensitive communications via email as neither we nor Franchisor are be responsible for responding to any such communications.
We and/or Franchisor may seek to gather information from you if you are suspected of violating the Terms & Conditions, or for any other reason. If we and/or Franchisor believe, in our sole discretion, that a violation of the Terms & Conditions has occurred, we and/or Franchisor may edit or modify any Submission(s), posting or e-mails, remove the material permanently, cancel postings, warn users, suspend users and Passwords, terminate accounts or take other corrective action we and/or Franchisor deem appropriate. We and/or Franchisor will fully cooperate with any law enforcement authorities or court order requesting or directing us and/or Franchisor to disclose the identity of anyone posting any emails or publishing or otherwise making available any materials that are believed to violate the Terms & Conditions. YOU WAIVE AND HOLD US, FRANCHISOR AND OUR RESPECTIVE AFFILIATES HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY US, FRANCHISOR OR OUR RESPECTIVE AFFILIATES DURING OR AS A RESULT OF OUR OR THEIR INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER US OR LAW ENFORCEMENT.
In the event that you find content posted on one of the Digital Services which you believe is an infringement of the copyright ownership or other intellectual property rights of you or any third party, please immediately contact us at email@example.com. In accordance with the Digital Millennium Copyright Act (“DMCA”), it is our policy to terminate use of the Digital Services by repeat infringers.
If you access the Digital Services on mobile devices, or if you request that we send you text messages regarding availability of services or otherwise, you understand that your mobile carrier’s standard charges will apply. You will only receive text message alerts from the Digital Services if you request them or otherwise expressly agree to receive them. Standard/other text messaging rates apply, according to your individual rate plan provided by your wireless carrier, and we recommend that you review your wireless plan for details. We will not be responsible for any text messaging or other charges incurred by you or by a person that has access to your wireless device or telephone number as a result of any text messages you receive based on requests from your device or account.
If you download any App, by doing so you hereby acknowledge and accept that:
You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. as a “terrorist supporting” country; and you are not listed on any U.S. Government list of prohibited or restricted parties.
If you have any issue with the Digital Services, we encourage you to reach out to us (see “Contacting Us” below). But the issue persists, we want you to fully understand your options and obligations.
ALL PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND ANY PROCEEDING BETWEEN ANY PARK PARTIES AND YOU MAY NOT BE (I) CONDUCTED ON A CLASS-WIDE BASIS, (II) COMMENCED, CONDUCTED OR CONSOLIDATED WITH ANY OTHER ARBITRATION PROCEEDING, (III) JOINED WITH ANY SEPARATE CLAIM OF AN UNAFFILIATED THIRD-PARTY, OR (IV) BROUGHT ON YOUR BEHALF BY ANY ASSOCIATION OR AGENT. Notwithstanding the foregoing, if any court or arbitrator determines that all or any part of the preceding sentence is unenforceable with respect to a dispute, controversy or claim that otherwise would be subject to arbitration as described above, then all parties agree that this arbitration clause shall not apply to that dispute, controversy or claim and that such dispute, controversy or claim shall be resolved in a judicial proceeding subject to the same.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL WE, FRANCHISOR OR ANY OF OUR RESPECTIVE AFFILIATES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR ACCESS TO OR INABILITY TO USE OR ACCESS THE DIGITAL SERVICES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF US, FRANCHISOR OR ANY OF OUR RESPECTIVE AFFILIATES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT YOU SHALL ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY SUCH LOSS OR DAMAGE. IN NO EVENT WILL WE, FRANCHISOR AND ALL OF OUR RESPECTIVE AFFILIATES COLLECTIVELY BE LIABLE FOR ANY DAMAGES IN EXCESS OF ONE HUNDRED UNITED STATES DOLLARS ($100.00) FOR ANY CLAIMS ARISING FROM OR RELATED TO THE TERMS & CONDITIONS. ANY CLAIM YOU MAY HAVE WITH RESPECT TO THE DIGITAL SERVICES MUST BE COMMENCED WITHIN ONE YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION ARISES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
YOU IRREVOCABLY WAIVE TRIAL BY JURY IN ANY ACTION OR PROCEEDING.
ALL MATTERS RELATING TO ARBITRATION WILL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (9 U.S.C. §§ 1 ET SEQ.). EXCEPT TO THE EXTENT GOVERNED BY THE FEDERAL ARBITRATION ACT, THE UNITED STATES TRADEMARK ACT OF 1946 (LANHAM ACT, 15 U.S.C. SECTIONS 1051 ET SEQ.), OR OTHER FEDERAL LAW, THESE TERMS & CONDITIONS, AND ALL CLAIMS ARISING FROM THE DIGITAL SERVICES WILL BE GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, WITHOUT REGARD TO ITS CONFLICT OF LAWS RULES.
Nothing in these Terms & Conditions, including your agreement to arbitrate, bars the Park Parties’ right to obtain specific performance and injunctive relief against any threatened or actual conduct that will cause any Park Parties loss or damage, under customary equity rules, including applicable rules for obtaining restraining orders and temporary or preliminary injunctions. You agree that the Park Parties may seek such relief from any court of competent jurisdiction in addition to such further or other relief as may be available to us at law or in equity. You agree that we will not be required to post a bond to obtain injunctive relief and that your only remedy if an injunction is entered against you will be the dissolution of that injunction, if warranted, upon due hearing (all claims for damages by injunction being hereby expressly waived).
Franchisor does not manage the operations of the Digital Services or the Local Park. However, to protect the Marks and other Franchisor’s other intellectual property rights, you understand and agree that Franchisor is a third-party beneficiary to these Terms & Conditions, with the independent right to enforce its rights under these Terms & Conditions against you.
If you have questions or concerns regarding these Terms & Conditions or your rights and obligations relating to the Digital Services, please send an email to firstname.lastname@example.org.