Updated as of December 9, 2020
Please also visit our Terms & Conditions, which will govern the terms that will apply to your use of the Digital Services, including if you wish to enforce any of your rights – Terms & Conditions. By accessing or using the Digital Services, you are also agreeing to our Terms & Conditions.
*** Each Altitude Trampoline Park® is independently owned and operated.*** We are the exclusive owner and operator of the Holyoke Park (the “Local Park”). We have obtained the right to operate the Local Park from the franchisor of the “Altitude Trampolines Park®” system and its affiliates (“Franchisor”). Franchisor may own certain intellectual property rights in the Digital Services, but the Franchisor does not own or operate the Local Park or manage the Digital Services. Franchisor is not responsible for any operations or liability arising from the Local Park and/or the Digital Services. If you have any issues with the Local Park and/or the Digital Services, including relating to services, support, facilities, reservations, complaints or other operations, please contact us at:
Our Digital Services may collect, use, store and transfer different kinds of information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you as a particular consumer or device (“Personal Information”), for example:
We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, citizenship, medical condition, physical or mental disability, marital status, religious or philosophical beliefs, veteran or military status, sexual orientation, political opinions, information about your health, and genetic and biometric data).
Submitted by You: We may collect Personal Information you provide to us, for example if you:
IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from any Digital Services, we automatically log your IP address.
Third-Party Sources: In addition to the Personal Information that we collect directly from through your use of the Digital Services, we may have access to other Personal Information from third-parties, depending on the privacy policies of those third-party services and the information you have authorized them to share with us. For example, we may obtain Personal Information from research and analytic companies, marketing partners, public databases, payment processors, mobile carriers, third-party login authentication, and similar third-party sources. We may also receive your Personal Information from other sources, such as people that you are in some way connected with, or our own affiliates and representatives.
We use Personal Information in a variety of ways, including:
Please note that we may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Your Personal Information may be shared as follows:
The third-parties with whom we share this Personal Information may use it for their own purposes and in accordance with their own policies. We are not responsible for their actions.
If you have given us your phone number for one of our short-code marketing programs, we will not share your phone number, except to manage the short-code marketing campaigns in which you enrolled, such as sharing your phone number with our marketing partners that assist us in developing and distributing marketing materials to you as part of such campaigns.
We take reasonable steps to help protect your Personal Information under our control. However, data transmitted over the Internet is not completely secure and we cannot guarantee the security of any information that is provided to us. If you have reason to believe that your interaction with us is not secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us (See “Contacting Us” below).
We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
You may request that we update or correct any of your Personal Information or delete any of your Personal Information. We will respond to all requests for corrections or deletions in accordance with applicable data protection laws, but we may reject your request if we determine it is unreasonable or not required by law, or if we determine that it could expose us to operational risks or fraud. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you are a resident of California, you may have certain additional data protection rights regarding the access, rectification, deletion, processing, storage, portability, transfer, and restriction of your Personal Information under the California Consumer Privacy Act of 2018 (the “CCPA”), such as:
To exercise these rights, you or a person that you authorize to act on your behalf, must email email@example.com or call [insert toll-free phone number]. We may require you or your authorized representative to verify your request by providing us with additional information, including providing us information to verify your identity before disclosing any Personal Information to you. This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you are under the age of 18, you may request and obtain removal of any content or information that is publicly posted through any of our Digital Services. To remove this content, please email us at firstname.lastname@example.org and indicate in your email the exact specific information you would like removed. Please know that this removal does not mean that all copies will be destroyed, we may retain copies for various reasons, including to comply with law.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: (i) deny you goods or services; (ii) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (iii) provide you a different level or quality of goods or services; or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
We are headquartered in the United States and the Digital Services are exclusively for access and use in the United States and by United States residents. You consent to the transfer, storage and processing of all Personal Information we collect in the United States.
We do not knowingly collect “personal information” as defined by the U.S. Children’s Online Privacy Protection ACT (“COPPA”) from children in a manner that is not permitted by COPPA. If we become aware that a child under 13 has provided us with “personal information” as defined by COPPA, we will delete it from our records to the extent required by COPPA. We will not be liable for any collection of children “personal information” or failure to comply with COPPA by a third party. Children can access many parts of the Digital Services and its content and use many of its features without providing us with “personal information”. We use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Digital Services.
Franchisor may own certain intellectual property rights associated with the Digital Services, but Franchisor does not manage the Digital Services. Franchisor is not responsible for any liability arising from the Digital Services. You may have reached the Digital Services from one or more other websites, including some that are branded for the “Altitude Trampoline Park®” system and/or owned or managed by Franchisor; however, those websites are subject to their own policies, terms and conditions.