Question 1

Where can I purchase a membership?

Accepted Answer

Memberships can be purchased in-park or online.

Question 2

What is included in the membership?

Accepted Answer

The program includes daily jump time, exclusive access to membership-only perks, and discounted on special passes, birthday parties, and more! *Prices and inclusions vary per location.

Question 3

How do I manage my membership?

Accepted Answer

To cancel your Membership, you can visit or call your park. At select locations, you may also cancel online by visiting our website, selecting your park location, clicking “Membership,” then “Manage Membership.” Log in or create an account using the phone number or email associated with your membership, click “My Tickets,” and select “Manage.” Cancellation policies vary by location. Contact your park for more information.

Question 4

Is there an activation fee? How do I activate my membership?

Accepted Answer

One-time activation fees may apply to some membership tiers. To activate a membership legal guardian or parent will need to fill out the Membership Agreement, sign a waiver, present a government issued photo ID and place a form of payment on file.

Question 5

Why do I see multiple billing attempts?

Accepted Answer

Each month your card on file will be charged. If the first attempt is not successful a second attempt will be made 2 days later. Unless the membership is actively cancelled, several charge attempts will be made throughout the month.

Question 6

Are there blackout dates?

Accepted Answer

There are no blackout dates. For select parks that offer weekday-only memberships, please check for specific details.

Question 7

How many times can I visit the park with my membership?

Accepted Answer

Once daily. Jump time will depend on your specific membership details.

Question 8

Are special jump events included in my membership?

Accepted Answer

This may vary by park. Contact your local park for more information.

Question 9

Can I use my membership at other Altitude Trampoline Parks?

Accepted Answer

Currently, memberships are only valid at the location where they were purchased.

Question 10

Does everyone in my family need a membership?

Accepted Answer

Yes, each membership is on an individual basis. In order to jump, each member of your family will require their own membership or a purchased buddy/parent pass. Memberships are non-transferrable, and you cannot share your membership with anyone.

Question 11

Can I use my membership to participate in a birthday party?

Accepted Answer

Memberships are not valid toward birthday party participation. However, many of our memberships include a discount on birthday parties hosted. See your park’s specific membership for details.

Question 12

Do I have to sign a waiver with every visit?

Accepted Answer

Everyone who is on the trampolines and/or in the trampoline area must have a valid waiver on file and be checked in at the front desk (including non-jumpers). You do not have to sign a new waiver with each visit, as long as there is an active waiver in the system. Guests must be 18 years or older and present a government issued photo ID to sign a waiver. If you are under 18 years old, a waiver must be signed by a parent or legal guardian. In most cases, waivers remain valid for one year.

Question 13

Can I pay cash for my membership?

Accepted Answer

Monthly memberships require a valid credit or debit card. Cash payments and gift cards of any kind are not accepted for the recurring program.

Question 14

When does my membership expire?

Accepted Answer

Your membership never expires and renews automatically on a monthly basis.

Memberships

ACTIVE FAMILY FUN YOU CAN AFFORD

JUMP HAPPY

WITH AN ALTITUDE MEMBERSHIP

What Happens When You

Jump it Out?

If you've been thinking about adding some active entertainment to your family's routine, it's time.

Membership FAQs